Contact
Customer service
At By Aicha your satisfaction is our top priority. If you have any questions, feedback, or simply want to get in touch, please email us at info@byaicha.nl. We are here to assist you and strive to respond as promptly as possible.
Shopping on location
Visit our showroom at Adrianalaan 401, 3053 JB in Rotterdam.
Open every Tuesday, Thursday and Saturday from 12:00 to 15:00.
FAQ
How long does it take for my order to be shipped?
Orders are processed and shipped within 1–3 business days. You’ll receive a confirmation email with a track & trace code once your package is on its way.
Can I return my order?
Yes, you can return your order within 14 days of receipt, as long as the item is unused and in its original condition. Please check our return policy for more information.
What are the shipping costs?
Within the Netherlands, we charge €6.95 for shipping.
There’s something wrong with my order, what should I do?
We’re sorry to hear that! Please email us within 48 hours at info@byaicha.nl with a clear description and photos if possible. We’ll work with you to find a suitable solution.
How can I contact you?
You can email us at info@byaicha.nl. We usually respond within 1–2 business days.
